delivery policy
Course Delivery Policy
- Delivery Method & Process
All courses provided on this platform are digital content services.
Instant Digital Access: Upon successful completion of your payment, the system will automatically grant “Learning Access” to your registered account.
Access Points: You can access your purchased content by logging into your account via our official website, mobile application, or designated learning portal.
No Physical Shipping: Unless explicitly stated on the product page (e.g., physical textbooks or welcome kits), no physical goods will be shipped.
- Account Activation Timeline
Automatic Activation: In most cases, your course will be activated within 1–5 minutes after payment confirmation. You can find your content under the “My Courses” or “Learning Center” section.
Manual Processing: For payments made via bank transfer or during system maintenance, activation may take up to 1–2 business days.
Pre-order/Sequential Courses: For “Pre-order” or “Weekly Update” courses, content will be delivered according to the specific schedule released on the product detail page.
- Access Period and Usage Limits
Access Duration: * Lifetime Access: Courses marked as “Lifetime” can be accessed repeatedly as long as the platform is operational.
Limited-Time Access: Certain programs (e.g., Bootcamps or Certification Prep) have a fixed validity period (e.g., 180 days). The validity period starts from the date of purchase.
Device Limits: To ensure account security and copyright protection, simultaneous login is generally limited to two (2) devices.
Personal Use Only: Course access is strictly for the purchaser. Sharing, renting, or reselling account credentials to third parties is prohibited.
- Confirmation of Delivery
Completion Milestone: Delivery is considered “Complete” the moment the course status changes to “Enrolled” or “Accessible” in your account.
Irreversibility: Due to the nature of digital goods, once the content has been delivered/accessed, the fulfillment of the service is acknowledged by the system.
- Troubleshooting
Missing Courses: Please ensure that the login method (Email/Phone/Social Media ID) matches the one used during checkout.
Support: If you do not see your course within 30 minutes of payment, please contact our support team at [service@eduonlineshop.com] with your Order ID and payment receipt.